Terms & Conditions

General Conditions

ljubljana.today disclaims responsibility for any loss, damage, accidents, or sickness that might occur during our tours. The same applies for any changes in tour schedule due to weather, strikes or any other irregularity outside ljubljana.today’s control.

ljubljana.today reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In case of any changes in flights or other transprotation schedule, the passenger has to cover any additional costs caused by this event, before or latest at the time the service is provided (extra hotel nights, meals, transfers etc). We advise all clients to have insurance, as clients are on their own responsibility on optional tours.

Liability

ljubljana.today reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions. Punctuality is a key objective in ljubljana.today’s operation. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect.

Bookings

Instructions for online bookings:

  1. Once you’ve selected your tour, click on the calendar to check availability.
  2. Choose a date and click on ‘book now’.
  3. Enter the number of persons, and click ‘book now’.
  4. Insert the additional information and click, ‘next step’.
  5. Fill in the ‘Billing and Primary Contact information’ and ‘Payment Information’ and click ‘Complete booking’.
  6. Wait for the confirmation screen and click the orange button to print your voucher.
  7. You then receive two e-mails from us, confirming your booking and a receipt of the transaction.

Bookings for individuals can be done on-line through our website or through email: booking@ljubljana.today

If any problems are encountered while booking please send an e-mail to info@ljubljana.today.

By making a booking every passenger gives ljubljana.today’s his permission to use the photographs and videos made on the travel (the photographs and videos could include every passenger) in promotional and commercial intentions.

ljubljana.today does not take any responsibility for the behaviour of passengers and damage that passengers would cause during the travel.

Group bookings can be made by e-mail, booking@ljubljana.today.

Terms of Payment

Online bookings: When booking online using our booking engine you pay the full amount in the last step of the booking process.

Bookings via email:For private tours and for any kind of tailor made tour(s), booked via email with the help of our sales team, the following applies:

  • A deposit of 1/3 is needed to confirm your booking. The rest 2/3 should reach ljubljana.today at least one month before arrival.
  • If the booking is within cancellation period, ammount set per individual booking should be paid as per dates instructed.

Validity of Prices

All rates quoted or shown in our tariffs are based on current purchasing prices in Slovenia. ljubljana.today reserves the right to increase prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside ljubljana.today’s control.

Any eventual changes in rates will not be made with less then 8 weeks’ notice prior to arrival.

After the invoice has been issued the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. ljubljana.today will absorb any amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

Comments or complaints

ljubljana.today’s goal is to provide solid and professional customer service. Should our clients be for any reason dissatisfied with the service provided, either by us or by our co-operation partners, we wish to hear about such as soon as any incident arises. We request that this should be done immediately through 24/7 mobile assistance no. All complaints should be forwarded by e-mail or post, not more than 21 days after departure from Slovenia. If complaints have not been placed within that time frame, compensation rights may be jeopardized.

To the written claim for the price reduction, reimbursement or other type of claims the passenger needs to attach adequate confirmation of the hotel manager, transport provider or other authorised person, which will confirm the passenger’s claims, on base of which the passenger is demanding the reimbursement. The organizer will not consider a group complaint, which would be signed by more passengers – holders of the travel agreement, resulting from one reclamation claim.

All complaints will be resolved within premises of Consumer Protection Act of Republic of Slovenia.

If you want to comment on our tours we welcome you to send us a line. If you for some reason are not satisfied with our services please contact us as soon as possible. You can either send an e-mail to info@exoterra.si or write us a letter to our representative head office: EXOTERRA d.o.o., Krakovski nasip 26, 1000 Ljubljana, Slovenia.

Amendment & Cancellation & Contract Termination

We will do our utmost to facilitate any amendment requests that you may have either before your departure or during your stay in Slovenia, without charging any amendment fees. We will strive to accommodate any requests as per prices and availaibility of new dates requested. If prices rise we will have to incur a charge per reservation depending on the scale of the amendment or we will offer you alternative serivces.

Based on the valid legislation, as every organizer, ljubljana.today, has the right to cancel group programs at the latest 7 (seven) days before the planned date of departure, in case there has not been enough bookings made for the realization of the travel.

ljubljana.today regular daily tours can be cancelled 48 hours before the scheduled tour. The lowest number of passengers is determined with every program individually. Should it happen that the number of passengers does not reach the minimum of passengers needed for the realization of the travel arrangement, the organizer does not take any responsibility for the damage compensation to the passengers, who booked the travel, yet every passenger is reimbursed the full amount of the payment he previously made.

All cancellations must be made in writing (e-mail for instance or via booking engines), in conformity with business practices of the Slovenian law covering the travel industry.

  • Cancellation – Daily scheduled tours for individual travelers

Cancellations made up to 48 hours prior to departure of a tour: Full refund* Less than 48 hours and more than 24 hours: 50% refund Less than 24 hours notice: no refund No-show at pickup: no refund

*Service fee 7,00 EUR will be charged per bank/creditcard transaction!

  • Cancellation – Private tours or small groups up to 8 pax

10% of the price of your tour is non refundable, this percentage reflects our cost of booking & preparing your tour. This is charged at the time of booking.

Cancellations made more than 2 weeks prior to departure: 90% refund

Less than 2 weeks and more than 1 week: 75% refund

Less than 1 week and more then 72 hours: 50% refund Less than 72 hours and more than 24 hours: 25% refund Less than 24 hours notice: no refund No-show at pickup: no refund

  • Cancellation – Groups with 9 clients or more

10% of the price of your tour is non refundable, this percentage reflects our cost of booking & preparing your tour. This is charged at time of booking.

Cancellations made more than 6 weeks prior to departure: 90% refund Less than 6 weeks and more than 4 weeks: 75% refund Less than 4 weeks and more than 2 weeks: 50% refund Less than 2 weeks prior to arrival: no refund

  • Cancellation policy – Incentives and Events

A booking fee of 15% is non refundable.

Cancelation costs will be prepared and enclosed individually per event organized.

We strongly recommend that all our clients purchase a comprehensive travel insurance to cover possible need of cancellation.

Termination of Contract

ljubljana.today has the right to partially or completely resign from the travel agreement, in case during the duration of the travel or the execution of the program occur unexpected circumstances, which could not have been anticipated, eliminated or avoided, yet for ljubljana.today such circumstances represent a justified cause in which the agency would not have concluded the travel agreement if such circumstances would have existed at the time of its conclusion.

ljubljana.today has the right to change the date or time of departure due to the change in the date or time of departure of the means of transport booked for the travel or in case of force majeure, as well as has the right to change the direction of the travel due to changes of the conditions of travel (new timetable, unstable conditions in the country of travel, natural disaster or another unexpected cause, that is out of our control) without any reimbursement for the damage and according to the valid regulation of the passenger traffic.

As ljubljana.today can not take the responsibility for the changes to the program due to force majeure, which could occur during the execution of the program, the agency has in this case the possibility to offer the passengers its services in another form that the existing conditions allow. ljubljana.today has the right to partially or completely resign from the travel agreement during the duration of the travel if the passenger does not follow the behaviour rules, which are valid on certain types of transport or in certain accommodation and if the passenger with such behaviour endangers the wellbeing and health of other passengers and prevents the representative of the agency the realization of the travel program.

Proprietary Rights

Information contained on the ljubljana.today site concerning any products and services (including but not limited to ljubljana.today) may only be applicable in certain areas. You acknowledge and agree that all materials contained in the Site and provided to you during your use of the Site (“Content”) are the property of ljubljana.today. You may retrieve and display Content from the Site solely for your personal, non-commercial use. You agree not to copy, modify, distribute, sell or create derivative works based on any of the Content.

Advertising and Sponsorship

Part of the site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the site complies with relevant law. ljubljana.today does not endorse the products and/or services advertised and are not liable or responsible for any error or inaccuracy in advertising or sponsorship material.

Final premises

In the event of dispute between ljubljana.today represented by Exoterra d.o.o. and the client the legal procedure is in competence of the court in Ljubljana.

Exoterra d.o.o. does not take responsibility for eventual errors in the promotional material (catalogues, leaflets and websites).

These general terms and conditions replace all the previously issued general terms and conditions.

ljubljana.today

is legally represented and managed by:

EXOTERRA d.o.o.
Krakovski nasip 26, 1000 Ljubljana Slovenia, EU
Tel: +386 1 620 88 99
Mob: +386 31 67 64 00

Website: www.exoterra.si
Information: info@exoterra.si

If you need any assistance, don’t hesitate to contact us!